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 The Customer Care Center provides a single point of contact for all non-system requirements. Examples of non-system requirements include: Moves / Adds / Changes (MACs) and ordering of additional equipment.
 The Customer Support Unit provides a central point of contact for maintaining your critical communications software and hardware for peak performance. A trouble call or Help Desk inquiry as it pertains to a system installed and/or maintained by our team. The event reporting process includes call answer, ticket creation, problem coordination and resolution, parts ordering, vendor coordination, customer status, ticket updating, remote trouble resolution (where feasible), and ticket closure.